1. Introduction
At Sawaig, we prioritize customer satisfaction and strive to provide a hassle-free return experience. Since we are a multi-vendor marketplace, return policies may vary slightly depending on the individual vendor. This Return Policy outlines the general guidelines and steps for returning items purchased through our platform.
2. Return Eligibility
To be eligible for a return, items must be unused, in their original condition, and in the original packaging with all tags attached. Certain items may be exempt from being returned based on the vendor’s return conditions. You must provide the original receipt or order number.
3. Timeframe for Returns
Return requests must be submitted within 14 days of receiving the item. After 14 days, the item may no longer be eligible for return, unless stated otherwise by the vendor.
4. Non-Returnable Items
Items that cannot be returned include perishable goods, personalized or custom-made products, undergarments, digital downloads, and items marked as final sale. Some vendors may have additional non-returnable categories.
5. How to Initiate a Return
To initiate a return, please email our support team at [email protected] with your order number, product name, and reason for the return. Our team will guide you through the next steps and connect you with the appropriate vendor for approval.
6. Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly delivered. In such cases, Sawaig or the vendor may provide a prepaid return label. Always retain proof of return shipping.
7. Vendor Approval
All returns must be approved by the respective vendor. Once the vendor receives and inspects the item, they will confirm whether the return is accepted. Approved returns may be eligible for a refund, store credit, or exchange depending on availability.
8. Condition of Returned Items
Returned items must be in their original condition. If the product shows signs of use, damage, or missing parts not due to our error, the return may be rejected or a partial refund may be issued.
9. Contact Us
If you have any questions or need help with your return, please contact us at [email protected]. Our customer service team is here to support you throughout the return process.