1. Introduction
At Sawaig, we aim to provide a smooth shopping experience across multiple vendors. This Refund Policy outlines the terms and conditions for refund requests made through our platform.
2. Eligibility for Refund
Refund eligibility may vary by vendor. Generally, items must be unused, in original condition and packaging, with all tags attached. Proof of purchase or order number is required.
3. Timeframe for Refund Requests
Refund requests must be submitted within 30 days of delivery. After this period, the request may be declined based on the vendor’s individual policy.
4. Non-Refundable Items
Non-refundable items include personalized products, undergarments, digital goods, and items marked as final sale. Vendor-specific restrictions may also apply.
5. Refund Process
To request a refund, contact us at [email protected] with your order number, item details, and reason. We will coordinate with the vendor and notify you of the outcome. Approved refunds will be issued to your original payment method.
6. Shipping Costs
Shipping charges are non-refundable unless the item is faulty. Return shipping costs are the buyer’s responsibility unless stated otherwise by the vendor.
7. Damaged or Defective Items
Report damaged or defective items within 48 hours of delivery to [email protected] with photos. We’ll work with the vendor to replace the item or issue a full refund.
8. Exchanges
Exchange availability depends on the vendor. If your preferred item is unavailable, a refund will be processed. Contact our support team to initiate the process.
9. Contact Us
For refund or exchange inquiries, reach out to our support team at [email protected]. We’re here to assist with all vendor-related concerns.